8 Corporate Evaluator’s Guide
To prepare for software installation.................................................................... 115
To install a retail version of Windows 98 Second Edition.................................. 116
To install chipset support.................................................................................... 117
To install video support....................................................................................... 117
To install audio support....................................................................................... 118
To install modem support ................................................................................... 118
To install integrated LAN support ...................................................................... 118
To install PCMCIA controller support................................................................ 119
To install touchpad support................................................................................. 120
To install the Intel® SpeedStep™ applet............................................................ 120
To install infrared support................................................................................... 121
To install the USB-to-serial dongle .................................................................... 121
To install DirectX version 8.0............................................................................. 121
To install software patches for retail Windows 98 Second Edition.................... 122
To install the OneTouch utility........................................................................... 123
To install the Desktop Zoom utility.................................................................... 123
To configure recommended Windows 98 Power Management.......................... 124
Service and Support..................................................................................................... 125
Hewlett-Packard Limited Warranty Statement......................................................... 126
Getting Support for Your HP Notebook PC............................................................. 128
To use the Reference Guide ................................................................................ 128
To get help from the HP notebook web site........................................................ 128
To call HP for service and support...................................................................... 129
Obtaining Repair Service.......................................................................................... 132
To receive warranty repair service...................................................................... 132
To prepare your computer for shipment ............................................................. 133
Solving Problems with Your Computer ..................................................................... 135
Troubleshooting Techniques .................................................................................... 136
Audio problems................................................................................................... 136
CD and DVD problems....................................................................................... 137
Display problems ................................................................................................ 138
Hard disk drive problems.................................................................................... 140
Heat problems ..................................................................................................... 141
Infrared Problems................................................................................................ 141
Keyboard, touch pad, and mouse problems........................................................ 142
LAN problems .................................................................................................... 143
Memory problems............................................................................................... 144
Modem problems ................................................................................................ 145
One-Touch button problems ............................................................................... 149
Parallel and USB problems................................................................................. 150
PC card (PCMCIA) problems............................................................................. 150
Performance problems ........................................................................................ 151
Port replicator problems...................................................................................... 152
Power and battery problems................................................................................ 152
Printing problems................................................................................................ 154