118 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING
Solving Hard Drive Problems
Cannot format diskette. Invalid media reported. When formatting a disk in MS-DOS, you might need to
specify diskette capacity. For example, to format a 1.44-
MB diskette, enter the following command at the MS-
DOS prompt:
FORMAT A: /F:1440
A problem has occurred with a disk
transaction.
The directory structure is bad,
or there is a problem with a file.
In Windows 2000 and Windows XP, right-click Start, click
Explore, and select a drive. Select
File>Properties>Tools. Under Error-checking, click
Check Now.
Diskette drive cannot read
a diskette.
Diskette is not formatted. Format the diskette.
You are using the wrong
diskette type for the drive type.
Check the type of drive that you are using and use the
correct diskette type.
You are reading the wrong
drive.
Check the drive letter in the path statement.
Diskette is damaged. Replace the diskette with a new one.
“Invalid system disk” message is
displayed.
A diskette that does not contain
the system files needed to start
the workstation has been
inserted in the drive.
When drive activity stops, remove the diskette and press
the Spacebar. The workstation should start up.
Diskette error has occurred. Restart the workstation by pressing the power button.
Cannot Boot to Diskette. Diskette is not bootable. Replace with a bootable diskette.
Diskette boot has been
disabled in Computer Setup.
Run Computer Setup and enable diskette boot in
Storage>Boot Order.
Removable media boot has
been disabled in Computer
Setup.
Run Computer Setup and enable Removable Media
Boot in Storage>Storage Options.
Diskette MBR validation is
enabled.
Run Computer Setup and disable Diskette MBR
Validation in Storage>Storage Options.
Table 5-6 Hard Drive Problems
Problem Cause Solution
Hard drive error occurs. Hard disk has bad sectors or
has failed.
Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Disk transaction problem. Either the directory structure is
bad or there is a problem with
a file.
In Windows 2000 and Windows XP, right-click Start, click
Explore, and select a drive. Select File>Properties>Tools.
Under Error-checking, click Check Now.
Drive not found (identified). Loose cable. Check cable connections.
Table 5-5 Diskette Problems (Continued)
Problem Cause Solution
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