Analyze the issue
Use these steps to evaluate and interpret the problem.
5. Remove or uninstall recently added hardware, software
HP has designed this computer and validated it using a full-range hardware and software qualication matrix. If
an issue appears to have started recently, it may be related to the recent addition of hardware or software.
A good method to determine the root cause is to remove recently added components or uninstall applications
one at a time and restart the computer when necessary.
IMPORTANT: After you have completed the process of uninstalling hardware or software and are ready to
reinstall, be sure that the new device seated properly and all cables are correctly connected. After installing the
device, restart the computer, and make sure the new device is turned on. In addition, if the new device is a root
cause of a problem, it could cause a conict in drivers or incompatibility issues with other installed programs. For
any new hardware you have added, be sure to install the latest drivers available from the device vendor website.
108 Chapter 7 Troubleshooting guide ENWW
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