Table 7-40 Issues, possible causes, and xes (continued)
Items Procedures
Troubleshooting steps
1. Update to the latest driver and utility.
2. Check with network service provider for signal coverage.
3. Be sure signal strength is good.
4. Be sure that your service is active.
The following steps are for authorized providers or technicians.
● Verify module and antenna cable connections are not loose.
● Verify antenna cables are properly connected to the correct terminals. For example, the
antenna cable labeled 1 connects to the Main terminal labeled 1. The antenna cable labeled 2
connects to the Aux terminal labeled 2.
USB
Use this information to troubleshoot USB port issues.
154 Chapter 7 Troubleshooting guide ENWW
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