HP ZBook Fury 17 G7 - AC Adapter Issues

Table 7-10 Issues, possible causes, and xes (continued)
Items Procedures
a. If system boots, reinstall nonessential hardware one component at a time to isolate
issue.
b. If system does not boot, replace essential hardware with veried working parts, one
component at a time. If system still does not boot, replace system board.
AC adapter issue
Use this information to troubleshoot AC adapter issues.
Table 7-11 Issues, possible causes, and xes
Solution
Symptoms
● No sign of power
● No boot
● No rear power light
● No front power light
● Battery does not charge when AC
adapter is connected
Possible causes
AC adapter and others (for example, external power source).
Troubleshooting steps
Quick check
1. Verify external power source (2. Examine the environment on page 106).
2. Remove all external devices, including docking station.
3. Perform a hard reset for the computer (8. Hard reset on page 115).
4. Disconnect and reassemble the power cord and adapter in case the adapter
experienced short circuit, over current, over temperature events.
5. Use a veried working adapter. If the computer operates normally, there is a
problem with the original adapter.
6. Verify that the AC adapter works on a veried working computer. If the computer
operates normally, there is no problem with the adapter. See HP Smart Adapter
warning message on page 140 for further information.
ENWW Common issues and possible solutions 127