HP ZBook Fury 17 G7 - No Boot to Operating System Troubleshooting

Table 7-45 Issues, possible causes, and xes
Items Procedures
Symptom
Hard drive is not recognized during
POST
Possible causes
Loose connection, faulty hard drive, faulty drive conguration/BIOS setting.
Troubleshooting steps
1. Perform a hard reset (8. Hard reset on page 115).
2. Reset BIOS to default.
3. Verify hard drive connection and ex cable. Reseat hard drive and cable connection. For
multiple storage devices, keep the primary drive with the operating system and remove
other devices.
4. Use the HP Hardware Diagnostics tool to verify that the drive is recognized and test it.
5. If the hard drive fails diagnostics, record failure and have the drive replaced.
6. Identify when the issue is related to software. If the hard drive passes diagnostics, test
the drive on a veried working computer. If the failure follows the drive, reinstall the
operating system to make sure that software is not an issue.
7. Test with a veried working hard drive. If it is still not recognized, the system board is
faulty.
NOTE: If the drive is seen in BIOS and Diagnostics, try a secure erase before replacing a drive
as this might resolve related issues.
No boot to operating system (no read-write error)
Use this information to troubleshoot issues with booting to the operating system.
Table
7-46 Issues, possible causes, and xes
Items Procedures
Symptoms
● POST error message: Boot Device
not found (3F0)
● Hang when booting to operating
system
Possible causes
Operating system, loose connection, faulty hard drive, BIOS conguration, Secure Boot.
160 Chapter 7 Troubleshooting guide ENWW