HP ZBook Fury 17 G7 - Thermal Shutdown (Overheating) Troubleshooting

Table 7-51 Issues, possible causes, and xes (continued)
Items Procedures
User conguration
Change Power Options in Windows (for example, choosing Balanced mode instead of High
performance). High performance and extensive graphics might cause the fan run constantly to
release the heat.
Notes BIOS currently omits fan presence detection to shorten boot time delay less than four seconds.
Therefore, the fan error is generated based on previous boot to operating system that found
system fan error.
Fan often is part of thermal solution, including heat sink, heat sink n/muer, and thermal
grease. Fan replacement requires reboot and fan function verication using HP PC Hardware
Diagnostics (UEFI) tool.
For more information, see the following links:
● http://support.hp.com/us-en/document/c01007591.
● https://support.hp.com/us-en/document/c01657439.
Thermal shutdown (hot)
Use this information to troubleshoot a thermal shutdown.
Table
7-52 Issues, possible causes, and xes
Items Procedures
Symptoms
Similar to fan runs constantly issue
(Fan runs constantly on page 164)
● System shutdown
● Abnormal heat
● Continually running fan
● Decreased computer
performance
Possible causes
BIOS not up to date, thermal condition (fan, air ow)
Troubleshooting steps
1. Update BIOS and drivers (4. Update BIOS and drivers on page 107) and reset BIOS to
default. BIOS can implement new fan characteristics and updates for other component.
2. Perform a hard reset (8. Hard reset on page 115). Performing a hard reset can reset
recorded thermal values in memory.
3. Determine whether you are using a correct AC adapter.
4. Be sure to turn power o completely when putting a notebook in a travel bag.
Thermal-related issue
1. Verify thermal condition:
a. Check fan and connection. Check if fan is spinning when computer is on. Reseat fan
cable.
b. Be sure that no obstructions or dust are in heat sink fan, n, or vent.
c. Be sure that the notebook is not sitting on a hot surface that blocks vent intakes.
d. Test fan using HP PC Hardware Diagnostics (UEFI) tool (6. HP Hardware Diagnostics
and Tools on page 109). Be sure that the fan is not producing a loud noise and that
fan blades spin correctly.
166 Chapter 7 Troubleshooting guide ENWW