Table 2-9 Service label components and their descriptions
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Table 2-10 Service label components and their descriptions
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
HP TamperLock
Use this section to understand HP TamperLock.
This computer features a security application called HP TamperLock, which alerts customers if the service cover
has been removed. The application is preset to disabled. The customer must enable this application in the BIOS,
where it is called Smart Cover.
If the customer enables HP TamperLock and sends in the computer for repair, the repair center will not be able
to repair it. The Call Center will receive the following message:
This product is equipped with Smart Cover (Tamper Detection password feature.) Ensure that the customer has
disabled the Tamper Detection password in the BIOS before sending it in for repair. If this is not done, it will delay
ENWW HP TamperLock 15
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