HP ZBook Fury 17 G7 - Operating System Performance Issues; Troubleshooting Intermittent Shutdowns

Performance (OS)
Most software problems occur as a result of certain situations.
● The application was not installed or congured correctly.
● There is insucient memory available to run the application.
● There is a conict between applications.
Make sure that all the necessary device drivers are installed.
If an operating system other than the factory operating system is installed, check whether the operating system
is supported and the application is certied for the version of the operating system.
HP ships and supports Windows 7 with BIOS Legacy boot mode and Windows 8 and 10 with BIOS UEFI boot
mode. Therefore, HP recommends that you switch BIOS boot mode from Legacy to UEFI Native for clean
Windows 8 or 10 installations, or to UEFI Hybrid (if available) for upgrading the option from Windows 7 to
Windows 8 or 10. UEFI Windows 8 or 10 avoids many unexpected behaviors (for instance, blue screen error,
graphics or video issues) in the BIOS Legacy setting.
Intermittent shutdown
Use this information to troubleshoot shutdown issues.
Table
7-19 Issues, possible causes, and xes
Items Procedures
Symptoms
● Shutdown during startup
● Shutdown during operation
Possible causes
It is often dicult to troubleshoot an intermittent issue. Possible causes include:
Power-related issue: defective or insucient power sources, poor connection.
OS Custom Setting: Energy Saver (Power Management).
Thermal-related issue: thermal sensors reach limits.
Hardware related issue, voltage, out-of-range current, electrical short.
Troubleshooting steps
1. Update BIOS and drivers. (4. Update BIOS and drivers on page 107)
2. Perform hard reset (8. Hard reset on page 115)
3. Perform soft reset (9. Soft reset (Default Settings) on page 116)
Power-related issue
1. Verify functionality of AC adapter alone. If it does not work, test with a veried working
adapter.
2. Verify battery alone. Verify that battery is not depleted. Test battery using HP PC
Hardware Diagnostics (UEFI) tool.
3. Verify connection of power button and cable.
ENWW Common issues and possible solutions 135