HP ZBook Fury 17 G7 - Page 139

Table 7-9 Issues, possible causes, and xes (continued)
Items Procedures
Verify battery condition and status
1. Check battery condition (overall result, cycle life, voltage) using HP PC Hardware
Diagnostics (UEFI) tool.
2. Verify that battery is installed properly in battery bay without a gap and that latch
locks are tight (for models with removable batteries).
3. Check battery status light (7. Status lights, blinking light codes, troubleshooting
lights, and POST error messages on page 112). Be sure that battery is not fully
discharged, preventing system from booting.
4. Determine whether the computer can turn on with battery only.
5. Remove service door and test with a veried working battery. If the computer
boots, inspect original battery before replacement.
6. Test battery with a veried working computer to verify that it works.
7. If the computer still does not boot, remove battery and boot on AC power only.
The following steps are for authorized providers or technicians.
Verify AC adapter – voltage
1. Measure DC voltage output, which should be approximately 19.5 V dc. Acceptable
voltage range is from 18.5 to 20.5 V dc.
2. If the DC voltage is out of range, replace the AC adapter.
NOTE: This action requires a digital voltmeter.
NOTE: Select models include a power cable
between the system board and chassis power
connector.
Verify power button, power connector
1. Be sure that power button is not stuck.
2. Reseat power connector cable (if applicable).
3. Replace new power connector cable (if the cable exists and is defective)
4. To isolate faulty power connector cable and power button, technicians can short
power-on pads or pins to turn on the computer. Contact HP Engineering for this
information.
Verify blinking lights (7. Status lights, blinking light codes, troubleshooting lights, and
POST error messages on page 112)
At this point, there should be sucient power from the AC adapter to the system board.
Expect to hear the fan spinning and see blinking lights or error messages (for example,
faulty memory, HDD).
Verify system board
1. Test essential hardware conguration (11. Test with minimum conguration
on page 118, 12. Test with veried working conguration (hardware or operating
ENWW Common issues and possible solutions 125