Table 7-49 Issues, possible causes, and xes (continued)
Items Procedures
Troubleshooting steps
1. Update BIOS and hard drive rmware.
2. Examine AC adapter to be sure that it is not faulty or overloaded. Disconnect all
peripherals (USB storages, dock, and others.
3. Remove hard drive to isolate the noise.
4. Test the hard drive on a veried working computer if the noise continues. If the hard drive
makes the same noise or clicking sounds, the sounds are either normal sounds for the
hard drive or a fault with the hard drive.
5. Verify original hard drive connection and ex cable. Reseat hard drive and connection.
6. Run HP PC Hardware Diagnostics (UEFI). If failed, record failure code and replace hard
drive replace.
7. If you nd no error with HP PC Hardware Diagnostics (UEFI), perform disk
defragmentation. Some hard drives make a clicking noise when highly fragmented.
Tips For optimal system performance, place your operating system and all of your most commonly
used applications and les on the fastest hard drive or solid-state drive and on the fastest
areas on the drive (primary partition of 200 GB max).
See Routine maintenance for performance improvement on page 173).
ENWW Common issues and possible solutions 163
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