Table 7-54 POST error messages and user actions to address the error (continued)
Test description Failure descriptions Error code Possible user actions
Hard Disk Test Hard Disk 1 SMART 301 Attempt to reseat the hard drive and repeat the test.
The hard drive might have failed. Contact support for assistance.
Hard Disk Test Hard Disk 2 SMART 302 The hard drive might have failed. Contact support for assistance.
Hard Disk Test Hard Disk 1 Quick 303 The hard drive might have failed. Contact support for assistance.
Hard Disk Test Hard Disk 2 Quick 304 The hard drive might have failed. Contact support for assistance.
Hard Disk Test Hard Disk 1 Full 305 The hard drive might have failed. Contact support for assistance.
Hard Disk Test Hard Disk 2 Full 306 The hard drive might have failed. Contact support for assistance.
Boot Device
Manager
Boot device not found 3F0 This code indicates a potential problem with the hard drive. Run the hard
drive test.
See https://support.hp.com/emea_africa-en/document/c01443371 for
more information.
Boot Device
Manager
Hard Disk 1 Error 3F1 Indicates a potential problem with the hard drive. Run the hard drive test.
See https://support.hp.com/emea_africa-en/document/c01443371 for
more information.
Boot Device
Manager
Hard Disk 2 Error 3F2 This code indicates a potential problem with the hard drive. Run the hard
drive test.
See https://support.hp.com/emea_africa-en/document/c01443371 for
more information.
Boot Device
Manager
Hard Disk 1 SMART 301 This code indicates a potential problem with the hard drive. Run the hard
drive test.
See https://support.hp.com/emea_africa-en/document/c01443371 for
more information.
Boot Device
Manager
Hard Disk 2 SMART 302 This code indicates a potential problem with the hard drive. Run the hard
drive test.
See https://support.hp.com/emea_africa-en/document/c01443371 for
more information.
BIOS Recovery BIOS Recovery
Occurred
500 This message indicates that BIOS recovery was completed successfully. No
further action is required.
BIOS Application BIOS Application Error 501 The BIOS installation might have become corrupted. Download the latest
version of the BIOS and install it. See 4. Update BIOS and drivers
on page 107 for more information.
If reinstalling the BIOS fails, contact support for further assistance.
CMOS Recovery CMOS Recovery
Occurred
502 This message indicates that CMOS recovery was completed successfully. No
further action is required.
Battery Check Primary Battery
Replace
601 This code indicates that the primary battery has very low capacity.
Search http://www.hp.com/support for details about using the HP Support
Assistant to verify the battery capacity and, if necessary, order a
replacement.
172 Chapter 7 Troubleshooting guide ENWW
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