HP ZBook Fury 17 G7 - Page 9

Graphics card ...................................................................................................................................................... 87
System board ..................................................................................................................................................... 89
RTC battery ......................................................................................................................................................... 94
I/O board ............................................................................................................................................................. 95
Speakers ............................................................................................................................................................. 97
7 Troubleshooting guide .......................................................................................................................................................................... 99
Resources ................................................................................................................................................................................ 99
General troubleshooting steps .......................................................................................................................................... 101
Identify the issue ............................................................................................................................................. 102
1. Understand the issue ............................................................................................................ 103
Boot up sequence .................................................................................................. 103
Failure classication .............................................................................................. 104
2. Examine the environment .................................................................................................... 106
3. Perform a visual inspection of hardware ........................................................................... 106
4. Update BIOS and drivers ....................................................................................................... 107
Manually updating BIOS and drivers ................................................................... 107
Remotely deploying the BIOS and drivers ......................................................... 107
Analyze the issue ............................................................................................................................................ 108
5. Remove or uninstall recently added hardware, software ............................................... 108
6. HP Hardware Diagnostics and Tools ................................................................................... 109
HP PC Hardware Diagnostics (UEFI) .................................................................... 109
HP BIOS Conguration Utility (BCU) ..................................................................... 110
HP Image Diagnostic Tool ..................................................................................... 111
HP Thermal Monitor .............................................................................................. 111
Non HP diagnostics tools ...................................................................................... 111
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages ..................................................................................................................................... 112
Status lights ............................................................................................................ 112
Blinking light codes ................................................................................................ 112
POST error messages ............................................................................................ 113
Resolve the issue ............................................................................................................................................ 115
8. Hard reset ................................................................................................................................ 115
9. Soft reset (Default Settings) ................................................................................................. 116
10. Reseat cables and connections ......................................................................................... 116
11. Test with minimum conguration ..................................................................................... 118
Essential hardware conguration ....................................................................... 118
Safe mode ............................................................................................................... 119
12. Test with veried working conguration (hardware or operating system) ................ 119
13. Replace the system board ................................................................................................. 119
Verify solution .................................................................................................................................................. 120
ENWW ix