Unresponsive
Items Procedures
Symptom
Unresponsive
Possible causes
Program in use has stopped responding to commands.
Troubleshooting steps
1. If possible, use the Windows Task Manager to isolate and terminate the
oending process.
2. Attempt the normal Windows shutdown procedure.
3. Restart the computer using the power button.
Slow performance
Items Procedures
Symptom
Slow performance when performing small tasks, or
even in idle mode
Possible causes
Processor is hot or hard drive is full.
Troubleshooting steps
Processor is hot
1. Verify that airow to the computer is not blocked.
2. Verify that chassis fans are connected and working properly. Some fans
operate only when needed.
3. Verify that the processor heat sink is installed properly.
Hard drive is full
1. Transfer data from the hard drive to create more space on the hard drive.
Microsoft recommends at least 200 MB to sync system les.
2. Perform disk defragmentation to consolidate fragmented data on the hard
drive so it will work more eciently.
Also see Slow performance on page 113.
Tips and tricks See Routine Maintenance for Performance Improvement on page 125).
See http://windows.microsoft.com/en-us/windows-8/free-up-disk-space.
See http://windows.microsoft.com/en-us/windows/optimize-windows-better-
performance#optimize-windows-better-performance=windows-vista.
Common issues and possible solutions 95
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