HP ZBook x2 User Manual

Items Procedures
2. Verify that lights are solid.
3. If shutdown is reproducible, test essential hardware conguration:
a. If no issue with hardware conguration, reinstall one non essential
component at a time to determine faulty hardware.
b. If issue persists, replace essential hardware with a conrmed working
part, one at a time. If no boot, replace system board.
Tips and tricks Intermittent issue is dicult to reproduce and troubleshoot. It is important to record
details on shutdown frequencies, system conguration (3D video application) and
operating conditions.
Blue screen
Items Procedures
Symptoms
● Have power, light activity, fan spinning
● HP Logo displays briey
● Fails to boot into Windows operating system,
displays blue screen, and then crashes,
restarts, or stops responding
Possible causes
Recent changes: conict of instructions from multiple programs or just added
hardware.
Incompatible hardware and driver.
Poor connection (hard drive, memory).
Hardware malfunctioning due to overheating (GPU, processor).
Defective hardware (memory, hard drive).
Important Notes & Resources Troubleshooting steps
There are many dierent ways to troubleshoot a blue screen error. Therefore, you
need to identify working conguration (Windows 7/8/10) and specic symptoms of
the failure in order to narrow down the issue. Refer to Blue screen (BSOD) error
on page 114.
Recommended resources
Microsoft knowledge base:
http://windows.microsoft.com/en-us/windows-8/resolve-windows-blue-screen-
errors
For more information search for HP Troubleshooting Error Messages on a blue
screen at http://www.hp.com.
Overview of General Troubleshooting Steps for a blue screen error
1. Note the blue screen error message and what activity was performed at the time.
2. Perform a hard reset (8. Hard reset on page 70) after disconnecting all external peripherals.
3. Reset BIOS to default (9. Soft reset (Default Settings) on page 71) to prevent booting to another device.
4. Run HP Hardware Diagnostics (6. HP Hardware Diagnostics and Tools on page 64) to isolate major faulty
hardware issues.
Common issues and possible solutions 89

HP ZBook x2 Specifications

General

Brand	HP
Model	ZBook x2
Category	Desktop
Language	English