Items Procedures
Be sure that external display cables have good connection at both ends (system
board and display panel).
● If moving cables aects the image, it is display cable. Test with a conrmed
working cable.
● If moving cables does not aect the image, is display issue. Test with a
conrmed working display
Touch screen
Items Procedures
Symptoms
Unresponsive
Inaccurate
Possible causes
Dirt and smudge, driver, touch display conguration, power management.
Troubleshooting steps
Quick check
Turn o the computer, spray glass cleaner onto a soft, damp cloth, and gently wipe
the screen to remove dirt and smudge.
NOTE: Do not spray cleaner directly onto the screen.
Congure the touch display in Control Panel >
Tablet PC Settings
1. Restart the computer.
2. Verify touch screen and graphics drivers.
3. Congure the touch display to identify the screen as a touch screen as shown
in the image at left.
4. Calibrate the screen and reset if touch functionality is still not working
correctly.
5. Perform diagnostic test in HP Hardware Diagnostics under Component Tests >
Touch Screen.
If the diagnostics tests pass but the touch screen still does not respond,
continue following the steps.
6. Adjust the power management settings for your touch screen.
If the touch screen stops working after waking from sleep, adjust the power
management settings so that the touch screen device stays active while the
computer is in sleep mode.
7. Perform Microsoft System Restore and restore to a time when the system was
working.
8. Perform HP System Recovery if none of the above actions resolves the issue.
References https://support.hp.com/us-en/document/c03488148
102 Chapter 6 Troubleshooting guide
To Next Page
Loading...
Need help?
General
