HP ZBook x2 User Manual

No or bad external video via docking
Items Procedures
Symptoms
No or bad image on external monitor via ports of
docking station (VGA, DP, TB, display port, etc.)
Possible causes
Rooted from system board, software/drivers, dock connectors, docking station
hardware/rmware, dock video ports (DP, VGA, etc).
Troubleshooting steps
1. Be sure that external monitor is powered on.
2. Be sure that external monitor is compatible with the computer.
3. If applicable, plug the dock in dierent Type-C ports.
For more information, see the technical white paper titled ”HP ZBook
65/150/200 W Thunderbolt 3 Dock User Guide.” Go to http://support.hp.com/,
enter your model number, and then click Manuals > Technical white papers.
4. If the screen image is distorted, try a DP-to-VGA adapter. Connect the adapter
to each DisplayPort and VGA port of the dock.
5. Test the monitor via internal ports (VGA, DP, HDMI, etc.).
6. Verify that dock connectors of the notebook and the dock are clean, without
dust, debris (e.g., using air duster).
7. Ideally, use a veried working operating system/system connected to the dock
to isolate the issue of the current operating system.
8. Ideally, use a veried working docking station to isolate the faulty dock.
9. Update latest dock rmware. Be sure to follow the installation instructions
carefully. You may want to try a DP-to-VGA adapter if you have a distorted
screen image. Connect the adapter to each DisplayPort of the dock. If you still
cannot update the dock, attempt to update it on a conrmed working
notebook before having the dock replaced.
Note See the technical white paper titled “Multiple displays on HP ZBook Mobile
Workstations” from HP platform support website. Go to http://support.hp.com/,
enter your model number, and then click Manuals > Technical white papers.
Incorrect or missing color/distorted image
Items Procedures
Symptoms
System works normally but the display shows:
● Missing or strange color
● Image distortion
Possible causes
Loose connection, display cable, display, graphics card.
Troubleshooting steps
Verify with external monitor (i.e., VGA)
1. Use combination Fn + F4 to enable output to external monitor.
2. Close the lid.
If the external monitor also shows incorrect color, it is graphics card issue. Test with
a veried working graphics card.
Verify display cable and cable connection–Display disassembly is required.
Be sure that external display cables are not pinched or damaged.
Common issues and possible solutions 101

HP ZBook x2 Specifications

General

Brand	HP
Model	ZBook x2
Category	Desktop
Language	English