HP ZBook x2 User Manual

Resources
HP Resource Tool Description Link
HP Elite Support Provides live HP Premium support (available 24/7) to
Elite computers.
http://www8.hp.com/us/en/ads/elite-
products/overview.html
HP Support Center Provides important support, such as warranty, support
cases, drivers, Customer Advisories, Customer and
Security Bulletins, and Product Change Notices.
http://h20565.www2.hp.com/portal/site/
hpsc
Subscribers Choice Allows you to sign up for HP product updates. http://www8.hp.com/us/en/subscribe/
HP Support Forums Provide discussions about HP products and issues. http://h30434.www3.hp.com/psg/
Service Access Workbench (SAW)
(Available for technicians and
Business Partners only)
Provides navigable content intended for use by
internal and outsourced call center sta and can be a
resource for support and product division
professionals.
http://sawpro.atlanta.hp.com/km/saw/
home.do
Vendors’ web sites Provide additional information for associated
components such as Intel (processor, WLAN), Microsoft
(Windows 7/8/10), AMD/NVidia (GPU), and so on.
http://www.intel.com/content/www/us/en/
homepage.html
http://www.amd.com
http://www.nvidia.com
General troubleshooting steps
A basic logic should be used when troubleshooting computer issues. This section will help you become familiar
with troubleshooting methodology and eciently resolve problems. Proceed through the steps in the following
table until the issue is resolved, and then move on to the next step that is relevant to the issue. For example, if
you resolve a memory issue using the HP PC Diagnostics (UEFI) tool in step 6, you can then move on to step 10
to reseat the memory into its memory slot.
NOTE: General troubleshooting steps do not have to be followed in a specic order if an issue does not apply.
Table 6-1 Troubleshooting methodology and general troubleshooting steps
Identify issue Analyze issue Resolve issue Verify solution
1. Understand the issue
on page 60
2. Examine the environment
on page 62
3. Perform a visual inspection
of hardware on page 63
4. Update BIOS and drivers
on page 63
5. Remove or uninstall recently
added hardware, software
on page 63
6. HP Hardware Diagnostics and
Tools on page 64
7. Status lights, blinking light
codes, troubleshooting lights, and
POST error messages on page 68
8. Hard reset on page 70
9. Soft reset (Default Settings) on page 71
10. Reseat cables and connections
on page 72
11. Test with minimum conguration
on page 72
12. Test with veried working conguration
(hardware and/or operating system)
on page 74
13. Replace the system board on page 74
Verify solution
on page 75
Resources 59

HP ZBook x2 Specifications

General

Brand	HP
Model	ZBook x2
Category	Desktop
Language	English