HP ZBook x2 User Manual

Thunderbolt (TB)
Items Procedures
Symptom
Thunderbolt device not working
Possible causes
BIOS, drivers, and user settings.
Troubleshooting steps
1. Update to the latest BIOS and choose appropriate TB Port settings.
2. Reset User Account Settings to default.
3. Update Intel Thunderbolt software that includes rmware version (for TB
controller), driver version (operating system driver), and application version.
4. Verify that TB device is detected in Windows Device Manager.
5. Verify TB port, cable and connection.
6. Test with a veried working TB board, if possible.
NOTE: Thunderbolt is new technology. Thunderbolt cable and Thunderbolt device
must be compatible with Windows. To determine whether your device is
Thunderbolt Certied for Windows, see https://thunderbolttechnology.net/
products.
110 Chapter 6 Troubleshooting guide

HP ZBook x2 Specifications

General

Brand	HP
Model	ZBook x2
Category	Desktop
Language	English