HP ZBook x2

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7. Analyze the le. In the following memory dump sample, look for Bug Check 0x3B. The ATIKMAG driver

needs to be investigated for further root cause.

Lookup for Bug Check 0xC2.

130 Chapter 6 Troubleshooting guide

Main Page

Table of Contents5
Product Description11
Getting to Know Your Tablet14
Locating Hardware14
Locating Software14
Right Side15
Left Side17
Top18
Front19
Front (Continued)20
Front (Continued)21
Bottom22
Rear22
Keyboard Base Components23
Touchpad23
Lights24
USB Port25
Optional HP Zbook X2 Pen26
Illustrated Parts Catalog27
Labels27
Tablet Components29
Miscellaneous Parts32
Removal and Replacement Preliminary Requirements34
Tools Required34
Service Considerations34
Plastic Parts34
Cables and Connectors35
Drive Handling35
Grounding Guidelines36
Electrostatic Discharge Damage36
Packaging and Transporting Guidelines37
Workstation Guidelines37
Removal and Replacement Procedures39
Component Replacement Procedures39
Kickstand39
Display Panel Assembly40
Quickkey Button Board46
Display Panel Cable47
Fingerprint Reader Board48
Battery49
Wireless Antenna50
Front-Facing Webcam/Microphone Module52
Rear-Facing Webcam Module53
HDMI/USB Connector Board54
POGO Pin Connector Cable55
System Board56
Fan/Heat Sink Assembly59
Fan Error Message - 90B59
RTC Battery62
Memory Module63
Solid-State Drive64
Speakers65
Hinges67
Troubleshooting Guide68
Resources69
General Troubleshooting Steps69
Identify the Issue70
Understand the Issue70
Boot up Sequence70
Failure Classification70
Examine the Environment72
Perform a Visual Inspection of Hardware73
Update BIOS and Drivers73
Manually Updating BIOS and Drivers73
Remotely Deploying BIOS and Drivers73
Analyze the Issue73
Remove or Uninstall Recently Added Hardware, Software73
HP Hardware Diagnostics and Tools74
HP PC Hardware Diagnostics (UEFI)74
HP Support Assistant (HPSA)76
HP BIOS Configuration Utility (BCU)77
HP Image Diagnostic Tool77
HP Thermal Monitor77
Non HP Diagnostics Tools77
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages78
Status Lights78
Blinking Light Codes79
POST Error Messages79
Resolve the Issue80
Hard Reset80
Soft Reset (Default Settings)81
10. Reseat Cables and Connections82
11. Test with Minimum Configuration82
Essential Hardware Configuration83
Safe Mode83
Test with Verified Working Configuration (Hardware And/Or Operating System)84
13. Replace the System Board84
Verify Solution85
Helpful Hints85
At Startup85
During Operation86
Consulting with HP Service86
Common Issues and Possible Solutions87
Power-On Issues87
No Power87
Intermittent Power-On, Shutdown, Reboot89
AC Adapter Issue90
Battery Not Recognized, Not Charging91
Battery Discharges too Fast92
Burnt Smell93
Post94
No Video (with Power)94
Blinking Lights95
Diagnostics Error Messages96
BIOS Password97
Performance (OS)97
Intermittent Shutdown98
Blue Screen99
Freeze at Windows Logo (Hang/Lockup)102
Electromagnetic Interference (EMI)103
No Wake up103
Unresponsive105
Slow Performance105
HP Smart Adapter Warning Message106
Incorrect Time and Date107
Display107
Display Anomalies107
Symptom107
Quick Check108
HP PC Hardware Diagnostics (UEFI) for Video Test108
Display Assembly Diagram109
Dead Pixel109
No Video (Internal)109
No Video (External)110
Displayport/Vga110
Hdmi110
No or Bad External Video Via Docking111
Incorrect or Missing Color/Distorted Image111
Touch Screen112
I/O Devices113
Keyboard113
Keyboard Point Stick114
Keyboard Backlight114
Touchpad115
Network Connectivity Wireless (WLAN)115
Wwan116
Usb117
Smart Card Reader118
Speaker, Headphone - Audio Issues119
Thunderbolt (TB)120
Storage121
Hard Drive/Solid-State Drive Not Recognized122
No Boot to Operating System (no Read/Write Error)122
Read-Write Error123
Slow Performance123
Blue Screen (BSOD) Error124
Noisy Hard Drive124
Mechanical125
Noise (Sound)126
Fan Runs Constantly127
Thermal Shutdown (Hot)128
Stuck Power Button129
Additional Information129
Acronyms129
Blinking Lights and Boot Error Codes130
Processor Not Executing Code130
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image131
Memory Module Error131
Graphics Controller Error (no Controller)131
Failure - System Board Error131
Intel Trusted Execution Technology (TXT) Error132
Sure Start Unable to Find Valid BIOS Boot Block Image132
Sure Start Has Identified a Problem (Manual Recovery Policy Set)132
POST Error Messages and User Actions133
Routine Maintenance for Performance Improvement135
Common Blue Screen Error Messages135
Error Message List135
Bug Check Symbolic Names135
Microsoft General Troubleshooting of Windows Bug Check Codes136
Use Windows Debugging Tool136
Windows Software Development Kit (SDK)137
Display Issue: Pixel Anomalies141
Cable Management142
Connector Types143
Tablet Setup (BIOS), TPM, and HP Sure Start145
Using Tablet Setup145
Starting Tablet Setup145
Navigating and Selecting in Tablet Setup145
Restoring Factory Settings in Tablet Setup146
Updating the BIOS146
Determining the BIOS Version146
Downloading a BIOS Update147
Changing the Boot Order148
TPM BIOS Settings (Select Products Only)148
Using HP Sure Start (Select Products Only)148
Using HP PC Hardware Diagnostics (UEFI)149
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device150
Specifications151
10 Backing Up, Restoring, and Recovering152
Creating Recovery Media and Backups152
Creating HP Recovery Media (Select Products Only)152
Using Windows Tools153
Restore and Recovery154
Recovering Using HP Recovery Manager154
What You Need to Know before You Get Started154
Using the HP Recovery Partition (Select Products Only)155
Using HP Recovery Media to Recover155
Changing the Computer Boot Order156
Removing the HP Recovery Partition (Select Products Only)157
11 Statement of Memory Volatility158
Current BIOS Steps158
Nonvolatile Memory Usage160
Questions and Answers162
Using HP Sure Start (Select Models Only)163
12 Power Cord Set Requirements164
Requirements for All Countries164
Requirements for Specific Countries and Regions164
13 Recycling166
Index167

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