User Manual
SmartAX MT800 ADSL CPE
Chapter 6 Troubleshooting Guide
6-1
Chapter 6 Troubleshooting Guide
6.1 Quick Troubleshooting
Failures Instructions
Power light is
out.
1.
ensure power adapter is well connected;
2.
ensure the right power adapter is used;
ADSL LINK
light is out.
1.
ensure the ADSL line is well connected;
2.
ensure the telephone line before entering the house is valid, try
to test with a telephone;
3.
ensure the MT800 and telephones are connected in the right
way;
LAN LINK light
is out.
1.
ensure you use the right cables from the MT800 to your PC;
2.
ensure the connection is secured;
3.
check if the NIC LED lights up;
4.
ensure your NIC works normally, refer to the following
instructions: Select “My Computer” on the desktop, right-click
your mouse, and select “Properties”. In the “System Properties”
window, select “Device Manager” and examine whether the item
of “Networking Device” is labeled with “?”or“!”. If it is, you may
delete it and then click “Refresh” to reinstall. Otherwise you may
try the NIC in another slot. As a last resort, you have to replace
the NIC;
Can’t access
the Internet.
1.
ensure any of the problems above is not the reason;
2.
decide whether your IP address is in the range as your ISP has
assigned. Refer to the following instructions: click “Start” and
select “Run”, then enter “winipcfg” (for WIN98 user) or “ipconfig”
(for WIN2000 user) in the command field;
3.
ensure your PC can reach the default gateway;
4.
ensure the DNS server is correctly set on your PC;
5.
ensure you have set “Use Proxy Server” in the right way;
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