IBM P 615 series

Service Agent for the Model 6C3 and Model 6E3 . . . . . . . . . . . . . . . . . . . . .42
Using the Service Processor and Service Agent Features . . . . . . . . . . . . . . . . . .42
Service Focal Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Testing Error Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Service Focal Point Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Working With Serviceable Events . . . . . . . . . . . . . . . . . . . . . . . . .45
Activating and Deactivating FRU LEDs . . . . . . . . . . . . . . . . . . . . . . .48
Accessing System Log Error Information . . . . . . . . . . . . . . . . . . . . . . . .49
Accessing Errors when a System is Attached to an HMC . . . . . . . . . . . . . . . . .49
Accessing Errors when a System is Running AIX and the Console is Not an HMC . . . . . . .49
Accessing Errors when a System is Running Linux and the Console is Not an HMC . . . . . . .50
Resetting the System Attention LED . . . . . . . . . . . . . . . . . . . . . . . . .50
Resetting the LED when a System is Attached To an HMC . . . . . . . . . . . . . . . .50
Resetting the LED when a System is Running AIX and the Console is not an HMC . . . . . . .50
Resetting the LED when a System is Running Linux and the Console is not an HMC . . . . . .51
Chapter 3. Maintenance Analysis Procedures (MAPs) . . . . . . . . . . . . . . . . . .53
Entry MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Quick Entry MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
MAP 1020: Problem Determination . . . . . . . . . . . . . . . . . . . . . . . . . .63
MAP 1240: Memory Problem Resolution . . . . . . . . . . . . . . . . . . . . . . . .69
MAP 1230: Linux Platform Error Problem Resolution . . . . . . . . . . . . . . . . . . .73
Purpose of This MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
MAP 1235: System Array Self-Repair Problem Resolution for Linux . . . . . . . . . . . . . .78
Purpose of This MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
MAP 1320: Service Focal Point . . . . . . . . . . . . . . . . . . . . . . . . . . .79
MAP 1321: Quick Entry MAP for Systems with Service Focal Point . . . . . . . . . . . . . .80
MAP 1322: End of Call MAP for Systems with Service Focal Point . . . . . . . . . . . . . .93
MAP 1520: Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
FRU Identify LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
MAP 1521: Base System Drawer With Power Failure and No Error Codes . . . . . . . . . . . 100
MAP 1523: The SPCN Error Codes Table Directed You Here and the Error Code is 1011 1B0x . . . 107
MAP 1540: Problem Isolation Procedures . . . . . . . . . . . . . . . . . . . . . . .110
FRU Identify LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
MAP 1541: JTAG Problem Isolation . . . . . . . . . . . . . . . . . . . . . . . . .112
MAP 1542: I/O Problem Isolation . . . . . . . . . . . . . . . . . . . . . . . . . .112
MAP 1548: Processor Subsystem Problem Isolation . . . . . . . . . . . . . . . . . . .113
MAP 1549: Attention Problem Isolation . . . . . . . . . . . . . . . . . . . . . . . . 125
MAP 154B: Insufficient Hardware Resources Problem Isolation . . . . . . . . . . . . . . 128
Chapter 4. Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
IPL Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Service Processor Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Firmware Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Boot Problems/Concerns . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Chapter 5. Error Code to FRU Index . . . . . . . . . . . . . . . . . . . . . . . . 159
Performing Slow Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Confirming Initial Error Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Four-Character Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Replacing the Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Replacing the Network Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Determining Location Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
FRU Identify LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Checkpoint and Error Code Index . . . . . . . . . . . . . . . . . . . . . . . . . . 162
iv EserverpSeries 615 Service Guide