6. See controller and management software documentation. If the problem is
associated with a specific function (for example, if a RAID hard disk drive is
marked offline in the RAID array), see the documentation for the associated
controller and management or controlling software to verify that the controller
is correctly configured.
Problem determination information is available for many devices such as RAID
and network adapters.
For problems with operating systems or IBM software or devices, go to
http://www.ibm.com/supportportal/ .
7. Check for troubleshooting procedures and RETAIN tips. Troubleshooting
procedures and RETAIN tips document known problems and suggested
solutions. To search for troubleshooting procedures and RETAIN tips, go to
http://www.ibm.com/supportportal/ .
8. Use the troubleshooting tables. See “Troubleshooting by symptom” on page
173 to find a solution to a problem that has identifiable symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting
procedure for the most obvious symptom. If that procedure does not diagnose
the problem, use the procedure for another symptom, if possible.
If the problem remains, contact IBM or an approved warranty service provider
for assistance with additional problem determination and possible hardware
replacement. To open an online service request, go to http://www.ibm.com/
support/electronic/portal/ . Be prepared to provide information about any
error codes and collected data.
Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the
problem might not have been previously identified by IBM. After you have
verified that all code is at the latest level, all hardware and software configurations
are valid, and no light path diagnostics LEDs or log entries indicate a hardware
component failure, contact IBM or an approved warranty service provider for
assistance.
To open an online service request, go to http://www.ibm.com/support/electronic/
portal/ . Be prepared to provide information about any error codes and collected
data and the problem determination procedures that you have used.
Service bulletins
IBM continually updates the support website with the latest tips and techniques
that you can use to solve problem that you might have with the IBM System x3750
M4 server.
To find service bulletins that are available for the IBM System x3750 M4 server, go
to http://www.ibm.com/supportportal/ and search for 8722 or 8733, and retain.
Chapter 4. Troubleshooting 151
To Next Page
Loading...
Need help?
General