What to Do First: The servicer must include the
following in the parts exchange form or parts return form
that is attached to the returned FRU.
1. Name and phone number of servicer
2. Date of service
3. Date when part failed
4. Date of purchase
5. Failure symptoms, error codes appearing on
display, and beep symptoms
6. Procedure index and page number in which the
failing FRU was detected
7. Failing FRU name and part number
8. Machine type, model number, and serial number
9. Customer's name and address
Before checking problems with the computer, determine
whether the damage is covered under the warranty by
referring to the following:
124 IBM Mobile Systems HMM
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