What to Do First: The servicer must include the
following in the parts exchange form or part return form
that is attached to the returned FRU:
1. Name and phone number of servicer
2. Date of service
3. Date when part failed
4. Date of purchase
5. Failure symptoms, error codes appearing on
display, and beep symptoms
6. Procedure index and page number in which
failing FRU was detected
7. Failing FRU name and part number
8. Machine type, model number, BIOS level, and
serial number
9. Customer's name and address
Before checking problems with the computer, determine
whether the damage is covered under the warranty by
referring to the following:
Warranty Notes:
1. Check the ECAs (Engineering Change
Announcements) of the device that pertain to the
system failure before billing the customer.
2. During the warranty period, the customer may be
responsible for repair costs if the computer damage
was caused by misuse, accident, modification,
unsuitable physical or operating environment, or
improper maintenance by the customer. The
following list provides some common items that are
not covered under warranty and some symptoms that
may indicate that the system was subjected to
stresses beyond normal use:
412 IBM Mobile Systems HMM
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