Advisor Advanced ATSx000A(-IP) Installation and Programming Manual  213 
The panel is not reporting to the 
central station 
The telephone line connections may be wired incorrectly. 
See “Cabling Advisor Advanced” on page 14. 
The central station receiver does not support the 
programmed protocol. 
The account number in “9.1.n.5 Accounts” on page 164 may 
be programmed incorrectly. 
The phone number for the central station receiver is wrong. 
No central station is programmed to report the event. See 
“9.1 Central station” on page 163. 
The zone is not programmed to be reported. See “4.1.n.6.23 
CS report” on page 101”. 
LCD keypads 
 
All the LEDs on the keypad are 
flashing 
The DIP switches may be incorrectly set (the address set on 
the keypad may be incorrect and therefore polling to the 
keypad is not being acknowledged). 
The system data bus line may be connected incorrectly. 
The keypad is not being polled (it may not have been 
included in keypads to be polled when programming 
keypads). 
LEDs do not appear to be 
indicating the correct condition 
The keypad type may have been defined incorrectly:  
LCD keypad must be set to Yes. 
The keypad appears to be going 
off-line and on-line (indicated by 
the “Keypad fail” message on the 
LCD) 
The termination may be incorrect. See “Cabling Advisor 
Advanced” on page 14. 
An error is indicated when a code 
is entered on the keypad (seven 
beeps) 
An invalid PIN may have been used. 
The keypad may not have been programmed with an alarm 
group.  
The alarm group of the PIN may not permit access at this 
keypad. 
Remote expanders — Models ATS1201, ATS1210, 
ATS1211, ATS1220 
 
The Tx LED on the expander is not 
flashing 
The DIP switches may be incorrectly set (the address 
recorded on the expander may be incorrect and therefore 
polling to the expander is not being acknowledged). 
The system data bus cable may be connected incorrectly. 
The expander is not programmed to be polled. 
Tx and Rx LEDs are not operating 
No power or low power. 
The system data bus cable may be connected incorrectly or 
the power supply is faulty (mains or battery).