Quality Setting ...................................................................................................................... 28
Measurement Units .............................................................................................................. 28
Chapter 2 Nomenclature
Product components ............................................................................................................. 29
General troubleshooting ...................................................................................................... 33
Error messages ......................................................................................................................... 33
Chapter 3 Troubleshooting & Testing
Control Center software errors ....................................................................................... 34
Keypad error codes ................................................................................................................. 36
Legend ..................................................................................................................................... 36
Power problems ........................................................................................................................ 37
Communications ..................................................................................................................... 37
The FlexJet won’t respond to the computer ................................................................. 37
Serial communication ........................................................................................................... 37
Common problems ................................................................................................................ 38
Paper problems ........................................................................................................................ 42
Regular or intermittent paper tearing ............................................................................. 42
Media tracking ....................................................................................................................... 43
Print quality problems .......................................................................................................... 44
Line quality ............................................................................................................................. 44
Dirty or damaged cartridge ............................................................................................... 45
Cartridge calibration ........................................................................................................... 46
Calibration overview ........................................................................................................... 46
Cartridge alignment ............................................................................................................. 46
Adjusting the cartridge alignment value .......................................................................... 47
Motion adjustment ............................................................................................................... 48
Frame gap ................................................................................................................................... 48
Unexplained frame gaps ...................................................................................................... 49
Ink cartridge stall problems ............................................................................................... 50
Noisy carriage movement ................................................................................................... 50
Mechanical, electrical, and electronic diagnostics .................................................... 51
No power to the FlexJet .................................................................................................... 51
Electrical problems ............................................................................................................... 52
Troubleshooting sensors .................................................................................................. 52
General mechanical / electrical issues ............................................................................. 53
Simple electrical diagnostics test: ........................................................................... 54
Motor problems ................................................................................................................... 54
Testing a motor ..................................................................................................................... 54
Logic board assembly troubleshooting ............................................................................ 55
Logic board troubleshooting steps (Revision 2) ............................................................ 56
Service & support .................................................................................................................... 58
Getting help ............................................................................................................................... 58
Customer service .................................................................................................................... 59
Chapter 4 Repair Procedures
Maintenance procedures ...................................................................................................... 61
Repair procedures ................................................................................................................... 61
Requesting service .................................................................................................................. 62
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