Juniper SRX550 - Chapter 25 Contacting Customer Support and Returning Components; Contacting Customer Support

CHAPTER 25
Contacting Customer Support and
Returning Components
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Contacting Customer Support on page 179
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Return Procedure for the SRX550 High Memory Services Gateway on page 180
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Locating the SRX550 High Memory Services Gateway Chassis Serial Number and
Agency Label on page 181
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Locating the SRX550 High Memory Services Gateway Mini-PIM and GPIM Serial Number
Labels on page 181
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Listing the SRX550 High Memory Services Gateway Component Serial Numbers with
the CLI on page 181
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Information You Might Need to Supply to JTAC on page 182
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Required Tools and Parts for Packing the SRX550 High Memory Services
Gateway on page 183
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Packing the SRX550 High Memory Services Gateway for Shipment on page 183
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Packing SRX550 High Memory ServicesGatewayComponentsfor Shipment on page 184
Contacting Customer Support
Once you have located the serial numbers of the device or component, you can return
the device or component for repair or replacement. For this, you need to contact Juniper
Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
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On the Web: Using the Case Manager link at http://www.juniper.net/support/
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By telephone:
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From the USA and Canada: 1-888-314-JTAC
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From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the available support engineer.
179Copyright © 2016, Juniper Networks, Inc.