Juniper SRX550 - Return Procedure for the SRX550 High Memory Services Gateway

Related
Documentation
Return Procedure for the SRX550 High Memory Services Gateway on page 180•
• Listing the SRX550 High Memory Services Gateway Component Serial Numbers with
the CLI on page 181
• Locating the SRX550 High Memory Services Gateway Chassis Serial Number and
Agency Label on page 181
• Packing the SRX550 High Memory Services Gateway for Shipment on page 183
• PackingSRX550 High Memory Services GatewayComponentsfor Shipment on page184
Return Procedure for the SRX550 High Memory Services Gateway
To return an SRX550 High Memory Services Gateway or component to Juniper Networks
for repair or replacement:
1. Determine the part number and serial number of the services gateway or component.
2. Obtain a Return Materials Authorization (RMA) number from JTAC.
NOTE: Do not return the services gateway or any component to Juniper
Networks unlessyou have firstobtained an RMA number. Juniper Networks
reserves the right to refuse shipments that do not have an RMA. Refused
shipments are returned to the customer via collect freight.
3. Pack the SRX550 High Memory Services Gateway or component for shipping.
For more information about return and repair policies, see the customer support webpage
at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case
Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Related
Documentation
Contacting Customer Support on page 179•
• Locating the SRX550 High Memory Services Gateway Chassis Serial Number and
Agency Label on page 181
• Locating the SRX550 High Memory ServicesGatewayMini-PIM and GPIM Serial Number
Labels on page 181
• Listing the SRX550 High Memory Services Gateway Component Serial Numbers with
the CLI on page 181
• Packing the SRX550 High Memory Services Gateway for Shipment on page 183
• PackingSRX550 High Memory Services GatewayComponentsfor Shipment on page184
Copyright © 2016, Juniper Networks, Inc.180
SRX550 High Memory Services Gateway Hardware Guide