Kaye RF ValProbe - Return Policy

Return Policy
90 RF ValProbe® User’s Manual
Return Policy
If a Amphenol Advanced Sensors instrument malfunctions within the warranty period, the
following procedure must be completed:
1. Notify Amphenol Advanced Sensors, giving full details of the problem, and provide
the model number and serial number of the instrument. If the nature of the problem
indicates the need for factory service, Amphenol Advanced Sensors will issue a
RETURN AUTHORIZATION number (RA), and shipping instructions for the return
of the instrument to a service center will be provided.
2. If Amphenol Advanced Sensors instructs you to send your instrument to a service
center, it must be shipped prepaid to the authorized repair station indicated in the
shipping instructions.
3. Upon receipt, Amphenol Advanced Sensors will evaluate the instrument to determine
the cause of the malfunction.
Then, one of the following courses of action will then be taken:
• If the damage is covered under the terms of the warranty, the instrument will be
repaired at no cost to the owner and returned.
• If Amphenol Advanced Sensors determines that the damage is not covered under the
terms of the warranty, or if the warranty has expired, an estimate for the cost of the
repairs at standard rates will be provided. Upon receipt of the owner’s approval to
proceed, the instrument will be repaired and returned.