86 S008769 Rev A
Ngenuity Operator Manual
Image and Feeding
Bad or Missing Front Camera The front (top) camera is not
communicating
Service required. Contact your
local BBH Authorized Service
Provider (ASP). A list of ASPs
can be found on the BBH web site
at www.bbhscanners.com
Bad or Missing Back Camera The back (bottom) camera is
not communicating
Service required. Contact your
local BBH Authorized Service
Provider (ASP). A list of ASPs
can be found on the BBH web site
at www.bbhscanners.com
Front and/or Back Imprinter
Self Test Failed
An imprinter was detected
and enabled, but is no longer
communicating
Check that the cable is
undamaged and the connector
firmly seated
Sensor Fault One or more sensors could
not be calibrated
Check that paper was not left in
the transport at power ON, and
that sensors are clean and not
blocked (see ”5.3.3.3
Cleaning
the Sensors” on page 74)
Bad or Missing Control Panel
(Front Panel)
The scanner’s control panel is
not communicating
Service required. Contact your
local BBH Authorized Service
Provider (ASP). A list of ASPs
can be found on the BBH web site
at www.bbhscanners.com
CGA Port Not Responding ... Service required. Contact your
local BBH Authorized Service
Provider (ASP). A list of ASPs
can be found on the BBH web site
at www.bbhscanners.com
Corrupt or Missing MC
Firmware
... Service required. Contact your
local BBH Authorized Service
Provider (ASP). A list of ASPs
can be found on the BBH web site
at www.bbhscanners.com
Symptom Cause Remedy
Streaks in the image
Reduced bard code
recognition rates
Blurred images
Artifacts in the image
Glass flat(s) and/or cameras’
glass cover(s) need to be
cleaned
Camera(s) need to be
calibrated
- Clean the glass flats “
Cleaning
Glass Flats” on page 69
- Clean the cameras’ glass covers
“
Cleaning the Cameras’ Glass
Covers” on page 73
- Calibrate the camera(s)
”5.3.4
Camera Calibration” on
page 80
Error Message Possible Cause Possible Remedy
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