Kodak Ngenuity 9090DB - Page 99

S008769 Rev A 87
Troubleshooting
Skewed documents
Multifeeds
Feeder jams
Feeder needs cleaning
Skimmer rollers need
cleaning
Clean the skimmer rollers
“
Cleaning the Skimmer Rollers”
on page 61
Clean the separator roller
“
Cleaning the Separator Roller”
on page 66
Transport jams
Page frame errors
Transport needs cleaning
Page sensors need cleaning
Clean the transport area
”5.3.5
Cleaning the Transport” on
page 82
Clean the transport sensors
“
Cleaning Transport Sensors” on
page 76
Entry/exit sensor errors Transport sensors need
cleaning
Clean the transport sensors
“
Cleaning Transport Sensors” on
page 76
Feeder table doesn’t
automatically lower after last
page is fed
Feeder sensor needs
cleaning
Clean the feeder sensor
“
Cleaning the Feeder Sensor” on
page 75
Image is too dark Camera(s) need to be
calibrated
Calibrate the camera(s)
”5.3.4
Camera Calibration” on
page 80
Slippage of documents or
multifeeds
Front skimmer roller (pick
roller) is worn out
Skimmer needs cleaning
Clean and or replace the skimmer
rollers ”5.3.1.1
Skimmer Rollers”
on page 60
Color image lacks fidelity Camera(s) need to be
calibrated
Calibrate the camera(s)
”5.3.4
Camera Calibration” on
page 80
Scanner throughput has
decreased
Tires on skimmer rollers (pick
and drive rollers) installed
incorrectly
Confirm skimmer rollers (pick and
drive rollers) are installed properly
“
Replacing Tires” on page 63
Host PC displays a
“Peripheral Malfunction” error
Most easily described as a
type of multifeed not handled
by an Autoresolve. Occurs at
the feeding stage of the scan.
VRS catches the error and
communicates with the
scanner that an error
occurred. The scanner quits
feeding documents, but the
transport continues to run
until the automatic timeout of
20 seconds occurs. An error
light does NOT display on the
scanner’s control panel.
Click through (resolve) the error
displayed on the Host PC, confirm
last image saved, and rescan
documents beginning with first
document’s image missed (since
one or two documents may get
fed after the error occurs, there
may be multiple images missed).
Symptom Cause Remedy