Kyocera Taskalfa Pro 15000c - Blank Patches (Holes) in the Printed Image; Eject Ink Where There Is no Paper Error Occurs Frequently

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Troubleshooting > Troubleshooting When Printing Image
Blank patches (holes) in the printed image
This machine has a function to detect missing parts (holes) in the conveying CIS and mask the image of those parts.
This prevents the back of the paper from being smudged by ink ejection onto the print transfer belt. However, when
printing on paper that looks like a hole when see-through, ink is not ejected to the part that is considered a hole, and a
white-out part occurs. Change the paper hole detection size.
1
[Home] key > [...] > [Professional Settings] > [U755 Adjust
Conveying CIS] > [07 Masking Detect]
2
Select item (level) of masking detection
The items are as follows.
"Eject Ink Where There is No Paper" error occurs
frequently
If printing stops frequently due to "Eject Ink Where There is No Paper" error, follow the steps below.
1
Check paper
Confirm that the paper size is uniform, the paper is square, and the paper is not curled. If there
is any problem on paper, replace it with paper of uniform dimensions. If you have a cutting
machine, cut it again.
In case that no improvement is observed, then go to next step.
2
Paper load check
Loading Paper (Chapter 7) in Operation Guide
In case that no improvement is observed, then go to next step.
3
When using custom paper, adjust the paper size and type in
System menu.
Paper Size and Media Type (Chapter 15) in Operation Guide
In case that no improvement is observed, then go to next step.
Item Description
01 Level1 0dot (0mm): If there is a gap (hole) on the paper even at 1 dot,
the image is masked.
02 Level2 The paper hole detection size is 6 dots (0.51mm) or more.
03 Level3 The paper hole detection size is 12dot (1.02mm) or more.
04 Level4 The paper hole detection size is 18dot (1.52mm) dots or more.
CAUTION
If this setting is changed to Level 2, when there is a hole of 1 mm or less in the paper,
the CIS of machine will not recognize it as a hole and the printer will eject the ink to
entire the paper. So the image conveying belt may cause to be soiled with ink.