PremierWave® XN Intelligent Gateway User Guide 138
Appendix A: Lantronix Technical Support
Lantronix offers many resources to support our customers and products at
http://www.lantronix.com/support
. For instance, you can ask a question, find firmware downloads,
access the FTP site and search through tutorials. At this site you can also find FAQs, bulletins,
warranty information, extended support services and product documentation.
To contact technical support or sales, look up your local office at
http://www.lantronix.com/aboujchent/contact.html
. When you report a problem, please provide the
following information:
Your name, company name, address, and phone number
Lantronix product and model number
Lantronix MAC address or serial number
Firmware version and current configuration
Description of the problem
Status of the unit when the problem occurred (please try to include information on user and
network activity at the time of the problem).
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