Action Yes No
Step 11
Perform a print test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (tray 2 pass-through): Paper failed to arrive service check
Action Yes No
Step 1
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 5. Go to step 4.
Step 4
Replace the paper or change the paper size setting in the tray.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the paper tray for overfilling.
Is the paper tray overfilled?
Go to step 6. Go to step 7.
Step 6
Remove the excess paper from the tray.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Check the paper condition in the tray.
Is the paper crumpled or damaged?
Go to step 8. Go to step 9.
Step 8
Replace the crumpled or damaged paper.
Does the problem remain?
Go to step 9. The problem is
solved.
5028
Diagnostic information
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