Action Yes No
Step 4
Check the sensors for damage, and replace if necessary.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Fuser sensors service check
Action Yes No
Step 1
Check the error that appeared.
Is the error 100.4?
Go to step 2. Go to step 3.
Step 2
Check the sensor (fuser nip) for proper connection, and reseat if
necessary.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the sensor (fuser exit) for proper connection, and reseat if
necessary.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check the cable on the JFSNS1 connector on the controller board
for proper connection and damage, and replace if necessary.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Replace the fuser. See
“Fuser removal” on page 333.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
5028
Diagnostic information
179