Sensor (duplex/MPF input) service check
Action Yes No
Step 1
Check the error that appeared.
Is the error 100.35?
Go to step 2. Go to step 5.
Step 2
a Remove the cable cover from the front door.
b Check if the cable is properly connected to the door and to the
JMSNS1 connector on the controller board.
Is the cable properly connected at both ends?
Go to step 4. Go to step 3.
Step 3
Reconnect the cable.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Replace the cable.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Step 5
Check the following sensors for proper connection, and reseat if
necessary:
• Sensor (MPF empty)
• Sensor (duplex path 1)
• Sensor (fuser buckle)
• Sensor (narrow media)
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Check the sensors for damage, and replace if necessary.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
5028
Diagnostic information
180
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