Motor (tray [x] transport) failure service check
Action Yes No
Step 1
Reset the printer
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check the connections between the motor (tray [x] transport) and
controller board.
Is the motor properly connected?
Go to step 4. Go to step 3.
Step 3
Reseat the cable.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check the motor (tray [x] transport) cable for damage.
Is the cable free of damage?
Go to step 6. Go to step 5.
Step 5
Replace the cable.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Reset the printer.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Replace the motor (tray [x] transport).
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Reset the printer.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Replace the controller board.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
5028
Diagnostic information
198
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