Error code Description Action
230.25 Paper fed from tray 2 never cleared the sensor
(duplex path 1).
See
“Sensor (duplex path 1): Paper failed to
clear service check” on page 90.
230.32 Paper fed from tray 3 was detected earlier than
expected at the sensor (duplex path 1).
See
“Sensor (duplex path 1): Paper arrived
too early service check” on page 88.
230.33 Paper fed from tray 3 never arrived at the sensor
(duplex path 1).
See
“Sensor (duplex path 1): Paper failed to
arrive service check” on page 89.
230.34 Paper fed from tray 3 cleared the sensor (duplex
path 1) earlier than expected.
See
“Sensor (duplex path 1): Paper cleared
too early service check” on page 92.
230.35 Paper fed from tray 3 never cleared the sensor
(duplex path 1).
See
“Sensor (duplex path 1): Paper failed to
clear service check” on page 90.
230.42 Paper fed from tray 4 was detected earlier than
expected at the sensor (duplex path 1).
See
“Sensor (duplex path 1): Paper arrived
too early service check” on page 88.
230.43 Paper fed from tray 4 never arrived at the sensor
(duplex path 1).
See
“Sensor (duplex path 1): Paper failed to
arrive service check” on page 89.
230.44 Paper fed from tray 4 cleared the sensor (duplex
path 1) earlier than expected.
See
“Sensor (duplex path 1): Paper cleared
too early service check” on page 92.
230.45 Paper fed from tray 4 never cleared the sensor
(duplex path 1).
See
“Sensor (duplex path 1): Paper failed to
clear service check” on page 90.
230.91 Paper remains detected at the sensor (duplex
path 1) after the printer is turned on.
See
“Sensor (duplex path 1) static jam
service check” on page 86.
Sensor (duplex path 1): Paper arrived too early service check
Action Yes No
Step 1
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the paper path entering the duplex path for paper jams and
fragments.
Is the paper path free of fragments and contamination?
Go to step 5. Go to step 4.
Step 4
Remove the paper jams and fragments.
Does the problem remain?
Go to step 5. The problem is
solved.
5028
Diagnostic information
88