Envoy 2 E Series User Guide 20190805-30.docx || © 2019 MegaVoice Ltd. || Page 67 of 68
Troubleshooting
Low Battery
Make sure the battery is charged per the instructions
Player needs to be reset
See Resetting the player
Player turns on but there is no
sound
Volume is set to minimum
Turn the volume up
Speaker is not working
The speaker may be disconnected or poorly connected. Remove
the back panel, open the player and check the speaker connector.
If poorly connected, reseat the plug in the socket.
If the speaker is connected, connect earbuds or external speaker to
the audio jack and test. If they work the speaker is defective.
Contact MegaVoice for instructions
Unit LED does not light up when
connected to the computer
USB port has not been initialized.
Test with a different “working” USB device
Try a different USB port
USB Hub is not working
Make sure the Hub has power and is turned on (indicator light)
Make sure all USB cables are properly connected
SLS USB cable might be faulty
Replace with a working SLS USB cable
Try connecting a different player
Replace the SLS cable with a regular USB charging cable. If the
player LED lights up, the SLS cable is faulty.
Player is faulty
Contact MegaVoice for instructions
Unit LED blinks quickly when first
connected to the computer with a
USB cable
Low Battery
See Battery care and charging
Unit does not respond or register
when connected to the computer
with an SLS cable
Player may be locked up
Reset the player if needed (see Resetting the player).
Switch to a different USB port
Reboot the computer
SLS cable might be faulty
Replace with a working SLS USB cable
Preset frequencies in the
FMSET.txt configuration file are
not working
Make sure the values coded in the FMSET file are correct
Make sure FMSET file is in the “root” of the onboard memory
After loading (or changing) the FMSET file in the root of the player’s
onboard memory, you must reset the player defaults
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