Envoy 2 E Series User Guide 20190805-30.docx || © 2019 MegaVoice Ltd. || Page 68 of 68
Troubleshooting continued…
Player switches to microSD card
but does not play content and/or
turns off
microSD card may be faulty
Format the card, reload and try again.
microSD card not properly seated
Eject the card, re-insert and try again.
If none of the above solves the problem, try a different card.
Unit “locks up” during navigation
and/or beeps 5 times quickly and
goes to “pause” mode
Invalid folder layout
Empty folders
Onboard memory is blank
More than 20 consecutive unsupported files encountered
See structuring rules to make sure the audio message loaded to the
player adheres to those rules.
If the folder layout was faulty, reload the player with the
corrected folder layout.
Reset the player if needed (see Resetting the player).
Slow “write” speed when
programming with
SaberCopy software
Weak CPU capacity on your computer
Too many units connected through a single USB Hub
The source audio is somewhere other than the local PC’s hard drive
(i.e. on a network computer or portable device)
Unless you have a high-speed external device where your audio
files are stored, we recommend always having your source audio
on the local computer’s hard drive when loading players.
We also recommend using powered Hubs, with each Hub directly
connected to the computer (not daisy-chained together) with up
to 7 players connected per Hub.
Allocation unit size is too small
SaberCopy allows you to specify the allocation unit size when
formatting a device. The larger the size, the faster data can be
copied. The recommended setting is 8192 Bytes (8K).
See here for details.
While in Recording Mode,
player continues to beep 3
times when pressing Green
Channel button for playback
Corrupt or invalid file(s) in the RECORD folder
Connect the player to a computer. Manually check for and delete
the file(s) in question.
Cannot navigate to second Channel
folder when 2-second press on
Green Channel button
Envoy 2 E players shipped since mid-summer 2018 may have a potential
problem in their firmware when multiple Channel folders exist.
When the player automatically adds the RECORD folder during the first
use of the recording function (Elite and Echo only), this will prevent
navigation between the Channel folders later.
Until the firmware is corrected and released, the solution is to add an
empty RECORD folder to the root of your audio message, clear the
player contents and then reload it to the player with the RECORD folder.
This will prevent the problem from occurring.
MegaVoice is working to fix this problem in the firmware.
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