Section 8 - Customer Assistance Information
90-866938081 MAY 2009 Page 145
Since marine engines must be capable of running at or near maximum RPM much of the
time, special pistons, camshafts, and other heavy‑duty moving parts are required for long
life and peak performance.
These are but a few of the many special modifications that are required in Cummins
MerCruiser Diesel marine engines to provide long life and dependable performance.
Parts and Accessories Inquiries
All inquiries concerning Quicksilver replacement parts and accessories should be directed
to your local authorized dealer. The dealer has the necessary information to order parts
and accessories for you if he does not have them in stock. Only authorized dealers can
purchase genuine Quicksilver parts and accessories from the factory. Cummins
MerCruiser Diesel does not sell to unauthorized dealers or retail customers. When inquiring
on parts and accessories, the dealer requires the engine model and serial numbers to order
the correct parts.
Resolving a Problem
Satisfaction with your Cummins MerCruiser Diesel product is very important to your dealer
and to us. If you ever have a problem, question, or concern about your power package,
contact your Cummins MerCruiser Diesel Authorized Repair Facility. If additional
assistance is required, take these steps:
1. Talk with the dealership’s sales manager or service manager. If this has already been
done, then contact the owner of the dealership.
2. If you have a question, concern, or problem that cannot be resolved by your
dealership, please contact your local distributor of Cummins MerCruiser Diesel
products for assistance. The distributor will work with you and your dealership to resolve
all problems.
The service office will need the following information:
• Your name and address
• Daytime telephone number
• Model and serial numbers for your power package
• The name and address of your dealership
• The nature of the problem
To find the distributor for your area, use the service locator on the Cummins MerCruiser
Diesel website (www.cmdmarine.com) or contact CMD sales or service listed in the yellow
pages of the telephone directory. Contact 1‑800‑DIESELS to locate your closest
distributor.
Customer Service Literature
English Language
English language publications are available from:
Mercury Marine
Attn: Publications Department
W6250 West Pioneer Road
P.O. Box 1939
Fond du Lac, WI 54935-1939
Outside the United States and Canada, contact the nearest Mercury Marine or Marine
Power International Service Center for further information.
When ordering be sure to:
• List your product, model, year and serial numbers.
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