Chapter 5 Dealing with Problems
120
5.2 Problems indicated by messages
If a problem occurs, the buzzer will sound, and a message will appear on the display.
You can also use local guidance when checking. "Displaying Machine Information (Local
Guidance)"(P. 29)
Take appropriate measures based on the message. If a message is displayed again even after you take the
recommended corrective action, contact your local dealer or our service office.
Warning messages
Message Cause Corrective action
MOTOR POWER OFF • The motor stops due to
some action causing
initialization—for example,
opening the cover.
• Wait until the initialization operation is
complete.
Replace NCU Ink Pad • The ink absorber needs to
be replaced.
• The NCU ink absorber must be
replaced. Contact your local distributor,
our sales office, or service center.
REPLACE NCU • A problem was detected
with the nozzle clogging
assessment.
• The NCU must be replaced. Contact
your local distributor, our sales office, or
service center.
NCU Sensor Lv Low • The sensor’s sensitivity is
impaired.
• Clean the NCU. "NCU
Cleaning"(P. 95)
• Replace the NCU if the error does not
clear. Contact your local distributor, our
sales office, or service center.
NCU Sens Adj Err H • Sensor sensitivity
adjustment failed.
NCU Sens Adj Err L
NCU CONNECT • A problem was detected
with the NCU connection.
• Turn off the power on the machine and
turn it on after a while. "Turning Off
the Power"(P. 31)
Ink Error • An ink error occurred. • Check the ink error details. "Ink
error"(P. 122)
COVER OPEN • The cover is open. • Close the cover.
Lower the clamp lever • The clamp lever is raised. • Lower the clamp lever.
"Front"(P. 20)
Heater Temp Error
The power was turned off
• This appears when the
machine is started
immediately after
“ERROR710 Heater
Temp Error” occurred.
• If displaying again, contact your local
distributor, our sales office, or service
center.
Data Remain • Print (RIP) data was
received.
• Switch to REMOTE mode and start
printing or clear the data and abort
printing.
Temporary Suspension • Printing has been paused. • Switch to REMOTE mode and resume
printing or clear the data and abort
printing.
Printing not possible/cartridge • An unusable ink IC chip is
used.
• Replace with a new ink cartridge.
NO MEDIA • No media is loaded, or the
sensors are faulty.
• Load the media. "Loading the
Media"(P. 51)
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