Revision:1.0(2023–5–17)
13
1.7 Responsibility on the Manufacturer Party
The warranty period of the product is stipulated in the sales contract.
Consumables are not covered by the warranty service. Consumables refer to the disposable
materials that must be replaced after one use or fragile materials that need to be replaced
periodically.
The warranty period starts from the installation date filled in the Warranty Form delivered with the
product, which is the only credential for the warranty period. To protect your rights and interests,
fill in the Warranty Form after installation of the device and provide the second half of the form (for
Mindray) to the installation personnel or mail it back to the customer service department of
Mindray.
Note that the warranty service will not be provided in either of the following cases:
• The customer fails to fill in and return the Warranty Form within 30 days after the device is
accepted.
• The device serial number (credential for the warranty service) provided by the customer is
incorrect.
Mindray offers free after-sales services for the product within the warranty period, but you need to
pay for the repair service and replacement parts if the fault of the product is caused by any of the
following reasons:
• Artificial damage
• Improper use
• Grid voltage beyond the specified range of the product
• Irresistible natural disasters
• Use of parts, accessories, or consumables that are not certified by Mindray or repair of the
device by unauthorized personnel
• Other product-irrelevant factors
Mindray can continue to provide charged maintenance service after the warranty period expires.
If you do not pay for the maintenance service or delay the payment, Mindray will suspend the
service until the payment is received.
Diagnostic Ultrasound System
Service Manual
1 Preface
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