Mitel 5330 - Advanced Call Handling Techniques; Call Hold and Mute Functionality

5330/5340 IP Phones – User Guide
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CALL HANDLING
Hold
To place a call on Hold:
1. Press
(HOLD).
2. Press the key that you have programmed as Hold. The indicator flashes on the line that
has the held call.
Note: You can only retrieve a call from hold when the phone is idle.
To retrieve a call from Hold, do one of the following:
• Lift the handset and press the flashing line key or Float Key (see page 65).
• Press the flashing indicator.
• Use the Add Held feature to conference into the held call.
To retrieve a call from Hold at another phone, do one of the following:
• Press the flashing line key.
• Dial the appropriate feature access code and the number of the station that placed the
call on Hold.
Mute
Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off
during a call.
To turn Mute on during a call:
• Press
(MUTE). The (MUTE) light turns ON.
To turn Mute off and return to the conversation:
• Press
(MUTE). The (MUTE) light turns OFF.
Note: If you are on a Handsfree MUTED call and you lift the handset, the handset
microphone is automatically enabled and the MUTE light turns OFF.
NOTE FOR USERS ON RESILIENT 3300 ICP SYSTEMS: If your phone switches to the
secondary system while your speaker or handset is muted (that is, while the Mute key is
lit) the call remains muted until you hang up.