-,
EXTENDING CALLS/RECALLS
If a call remains unanswered . . .
after you release it, the system returns it to the console after a
programmed period of time (typically 20 seconds or six rings). This is
known as a “recall”.
The display will show, for instance:
12:03 2-FEB BELL CWI
RECALL
Note: Whenever a call recalls your console because the hold timer
has expired, the corresponding hold indicator will flash and
[RECALL] is displayed. If [RECALL] is displayed without any
hold key flashing, the call is returning to your console because
the called extension did not answer.
0 Press [RECALL]
Or ANSWER
to be reconnected to the caller and reminded that it is a recall.
TRK- 12 TALK EXT-252 RECL
l
Talk to the caller
You have a number of choices at this point. You may:
8 Press RELEASE
to try the same extension again, and release the console from the
connection
Or dial a new extension and RELEASE
Or press CANCEL
Or place the caller on Hold (see HOLD)
Or page the person wanted (see PAGE)
Or set a message notification (see MESSAGE WAITING)
Note: These last three procedures are explained in detail in Advanced
Call Handling.
4’
2-8 Basic Call Handling
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