OVERRIDE
Sometimes you might have an urgent need . . .
to speak to an extension user, but when you dial the number, you find
the person is already engaged in a call. If absolutely necessary, you
can override (intrude into) this conversation and talk to the extension
user. When you override, both parties in the conversation can hear
what you say.
Let’s assume you have an urgent message for an extension user, but
you hear busy tone and see this display:
EXT- 123 BUSY
l
Press and hold down OVERRIDE
All the parties in the conversation hear a beep (repeated every six
seconds), and see:
EXT- 123 OVRD
Speak to the extension user
Both parties in the con.versation hear what you say.
Release OVERRlDE
Press RELEASE
to disconnect you from the conversation. Normal operation resumes.
Note: Some extensions may be protected against Override. When you
try to intrude on such an extension, you hear Error/Reorder
tone (fast busy tone) and the system does not connect you.
3-8 Advanced Call Handling
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