HOLD AND RETRIEVE
There will be times . . .
when you will not be able to connect an outside caller immediately.
The hold system allows you to deal with situations like this. A caller
can remain connected to the console, but not connected to you --
leaving you free to do something else such as paging the person the
caller wants to talk to.
You use one of the three HOLD keys to both put a call on hold and
retrieve it. Each key has a red lamp which indicates the state of the
calls held: unlit when no call is held; steadily lit when a call is on hold:
flashing when a held call is recalling (has been left beyond a set time).
Up to three calls can be on hold at the console at the same time. While
on hold, the caller cannot speak to anyone. Internal callers hear silence
while external callers hear either silence or music (if Music-on-Hold is
part of your system).
Hold should not be confused with the way a call is held temporarily
while you dial another number.
To Place a Call on Hold
TRK- 12 TALK
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Tell the caller that he or she is being held for a while
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Press an unused HOLD key
(the red lamp must be unlit).
HELD ON-451
The held call access code appears while you press the hold key (in our
example, the code is the default 451 for HOLD 1). The red lamp above
the chosen key lights up, showing that it is holding a call. The lamp
remains lit while you,
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Continue call handling
until you can deal with the call,
a
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Or page the extension user
to pick up a call on hold at the console. See Console Hold Pickup 3-4.
4’
Note: If you leave a call on hold for longer than the time limit allowed
(chosen by your company at installation, and usually 30 to 70
seconds), the held call “recalls” to the console. The hold key
lamp starts to flash and the bell rings. A call waiting is
I
! :z-
:. :
3-2 Advanced Call Handling
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