OUTSIDE CALLS/EXTENSION ASSISTANCE
Making an Outside Call for an Extension
Sometimes you may be called upon to place an outside call on behalf
of an extension user. This may be for users who do not have direct
access to outside lines from their phones; or busy managers may ask
you to call someone for them and connect them once you have the
caller on the line.
THE CALLER IS WAITING ON THE LINE TO BE CONNECTED TO THE CALLED
PARTY
l
Dial the trunk access code and the desired number
The extension user is now on consultation hold.
Once you have reached the person you want and have announced your
call
l
Press RELEASE
to release the extension user to the called party.
If you hear busy tone after having dialed the external number
l
press CANCEL
You will be automatically connected to the caller. Tell him/her that you
will have to try later.
THE CALLER WANTS YOU TO CALL BACK ONCE THE CALLED PARTY IS ON THE
LINE
0 Dial the trunk access code and the desired number
Once you have reached the person you want and have announced your
call
l
Dial the extension user and announce the call
l
The outside party is now on consultation hold.
l
Press RELEASE
to leave the extension connected to the outside call.
If you hear busy tone after having dialed the external number
l
press CANCEL
Try again later.
2-12 Basic Call Handling
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