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STEP 1: Contact your Nearest Authorized Dealer
This is the most direct and expedient way to obtain
service. Each Authorized Dealer has the ultimate
responsibility for providing the services and repairs
you may need. We recommend that you contact the
Service Manager of your nearest Authorized Dealer
for assistance. In the event that you feel additional
assistance is required, ask to speak to the General
Manager of the Authorized Dealer.
STEP 2: Contact MFTA
After the completion of Step 1, and in the event that
your nearest Authorized Dealer has been unable to
satisfactorily resolve the problem, please contact
MFTA’s Customer Service Representative at 1-877-
711-0707.
Please be prepared to provide the following infor-
mation when you call:
• Your Name, Company Name, Address, Tele-
phone Number
• Vehicle Model
• Vehicle Model Year
• Vehicle Identification Number
• Mileage
• Name of Dealer contacted under Step 1, if appli-
cable
• Details of the Complaint/Comment
You also may correspond with the Customer Ser-
vice Representative in writing, addressed to:
MITSUBISHI FUSO TRUCK OF AMERICA, INC.
CUSTOMER SERVICE REPRESENTATIVE
2015 CENTER SQUARE RD.
LOGAN TOWNSHIP, NJ 08085
FE_FG.book Page 15 Monday, December 19, 2011 4:22 PM
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